Returns & Exchanges

We want you to love your jamesaveryjewellery.com purchase. If you are not completely satisfied with your order, we will be happy to accept a return or exchange of most items within 60 days of the original purchase date.

Returns & Exchanges for Online Purchases

Items purchased on our website, jamesaveryjewellery.com, may be returned or exchanged by mail or at any jamesaveryjewellery.com retail location.

By Mail:
To return or exchange an item by mail, please follow the instructions below. Please note that a refund will be issued to the original form of payment. Shipping charges are non-refundable.

  1. Please have your order number ready. You can find your order number on your packing slip and in your order confirmation email.
  2. Initiate your return or exchange by visiting our Returns Center.
  3. Follow the prompts to generate a return shipping label and packing slip.
  4. Securely pack the merchandise you are returning, including the completed packing slip, in the original package or a similar shipping box.
  5. Affix the provided shipping label to the package and ship your return.

Please allow 7-10 business days from the date we receive your return for your refund to be processed.

Important Information

  • The returned item must be in new, unworn, and saleable condition with all original tags and packaging.
  • Personalized, engraved, special order, and pierced earrings are final sale and cannot be returned or exchanged unless defective.
  • Proof of purchase is required for all returns and exchanges (order number, packing slip, or original sales receipt).
  • Shipping charges are non-refundable.
  • For returns by mail, you may use the prepaid label from our Returns Center. A shipping and handling fee may be deducted from your refund for returns processed without using our official Returns Center.
  • We are unable to accept returns of any items not purchased from jamesaveryjewellery.com or a jamesaveryjewellery.com retail location.

Damaged or Defective Merchandise

If you receive a damaged or defective item, please contact us immediately so we can resolve the issue for you.

Refunds

After we receive and process your return, we will issue a refund to your original form of payment. The timing of the refund will vary depending on your financial institution. You will receive an email confirmation once your refund has been processed.