Privacy Notice

At jamesaveryjewellery.com, your privacy is very important to us. This Privacy Notice explains how jamesaveryjewellery.com Jewellery (“we,” “us,” or “our”) collects, uses, and shares your personal information. This notice applies to all users of our websites, including jamesaveryjewellery.com, our mobile applications, and any other online services that link to this notice (collectively, the “Services”), as well as to your interactions with us in our facilities, over the phone, and through other offline means.

By using our Services, visiting our facilities, or otherwise interacting with us, you consent to the practices described in this Privacy Notice.

1. Information We Collect

We collect information that you provide directly to us, automatically when you use our Services, and from other sources.

  • Information You Provide to Us: We collect information you provide when you create an account, make a purchase, sign up for our emails, contact customer service, participate in a contest or survey, or otherwise interact with us. This may include:
    • Contact and demographic information (such as name, email address, mailing address, and phone number).
    • Payment information (such as credit or debit card number) and other financial details necessary to process your transactions. We use a third-party service provider to handle payment transactions.
    • Your communications with us (such as customer service requests and feedback).
    • Preferences information (such as product wish lists, marketing preferences, and ring sizes).
    • Photos, stories, and other content you submit.
  • Information Collected Automatically: When you use our Services, we automatically collect certain information, including:
    • Device and Usage Information: We collect information about your device and how you interact with our Services, including your IP address, browser type, operating system, pages you view, links you click, and the dates and times of your visits.
    • Location Information: We may derive your approximate location from your IP address.
    • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information and enhance your experience. For more details, please see our “Cookies and Similar Technologies” section below.
  • Information from Other Sources: We may obtain information about you from other sources, such as data analytics providers, marketing partners, and social media platforms (consistent with your privacy settings on those services).

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • Providing Products and Services: To process your orders, shipments, and returns; to manage your account; to provide customer service; and to generally fulfill our contractual obligations to you.
  • Marketing and Advertising: To send you promotional communications (via email, text, or postal mail) about products, services, offers, and events that we believe may be of interest to you, subject to applicable law and your communication preferences. This includes serving you with targeted advertising on our Services and on third-party websites and platforms.
  • Improving Our Services: To analyze trends and user behavior to understand how our Services are used, to develop new products and services, and to improve the functionality and user experience of our Services.
  • Security and Fraud Prevention: To protect the security and integrity of our business, Services, and users; to detect, prevent, and investigate fraud, security breaches, and other prohibited or illegal activities.
  • Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We may share your personal information in the following circumstances:

  • Service Providers: We share information with third-party vendors, agents, and other service providers who perform services on our behalf, such as payment processing, order fulfillment, data analytics, marketing and advertising, and customer service.
  • Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose information if we believe it is necessary to comply with a legal obligation, regulation, or governmental request, or to protect the rights, property, or safety of jamesaveryjewellery.com, our customers, or others.
  • With Your Consent: We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties for their own direct marketing purposes.

4. Cookies and Similar Technologies

We and our partners use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your activities across different websites and over time.

  • What are cookies? A cookie is a small text file that a website stores on your device when you visit it.
  • Why do we use them? We use these technologies for several purposes:
    • Essential: Necessary for the basic functionality of the Services (e.g., enabling you to add items to your shopping cart and complete a purchase).
    • Performance/Analytics: Help us understand how our Services are performing and how visitors interact with them.
    • Functionality: Allow us to remember your preferences and settings.
    • Advertising: Used to make advertising more relevant to you and to measure the effectiveness of our advertising campaigns.

You can control the use of cookies at the browser level. Most browsers allow you to block or delete cookies. Please note that if you choose to disable cookies, some features of our Services may not function correctly.

5. Your Choices and Rights

You have choices regarding how we use and communicate with you.

  • Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. You can also manage your communication preferences through your online account. Even if you opt out of promotional communications, we will still send you transactional messages related to your orders and account.
  • Text Messages: If you receive a marketing text message from us, you may opt out by replying “STOP.”
  • Targeted Advertising: You can opt out of certain targeted advertising by using the links provided in the “Cookies and Similar Technologies” section or by visiting the opt-out pages of the Digital Advertising Alliance (DAA) and the Network Advertising Initiative (NAI).
  • Access and Update: If you have an online account with us, you can log in to review and update certain personal information. You may also contact us to request access to, correction of, or deletion of the personal information we hold about you.

6. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly.

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Notice.

9. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated notice on our website with an updated effective date. We encourage you to review this page periodically for the latest information on our privacy practices.

10. Contact Us

If you have any questions about this Privacy Notice or our privacy practices, please contact us through our website.