Frequently Asked Questions
Orders
How do I place an order online?
Placing an order on our website is simple. Browse our collection, select your desired items, and add them to your shopping bag. When you are ready, proceed to checkout to complete your purchase.
How can I check the status of my order?
To check the status of your most recent order, you can visit the order status page on our website. You will need your order number and email address to access this information.
What payment methods do you accept?
We accept various payment methods for your convenience, including major credit cards, PayPal, and jamesaveryjewellery.com gift cards.
Can I modify or cancel my order after it has been placed?
We are unable to modify or cancel an order once it has been submitted due to our quick order processing. Please review your items carefully before completing your purchase.
Do you offer international shipping?
At this time, we only ship within the United States and to APO/FPO addresses.
Shipping
What shipping options are available?
We offer several shipping options, including standard and expedited shipping. Delivery times vary based on the method selected and the destination.
How long will it take to receive my order?
Shipping times depend on the method chosen at checkout. You will receive a confirmation email with tracking information once your order has shipped.
Do you ship to P.O. boxes or APO/FPO addresses?
Yes, we ship to both P.O. boxes and APO/FPO addresses. Please allow additional time for delivery to these locations.
Is signature confirmation required for delivery?
For your security, orders over a certain value may require a signature upon delivery. You will be notified at checkout if this applies to your order.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of receipt for a refund or exchange. Original shipping charges are non-refundable.
How do I return or exchange an item?
To initiate a return or exchange, please visit our website and follow the instructions on the returns page. You will need your order number and email address.
What items are non-returnable?
For health and safety reasons, pierced earrings and personalized items cannot be returned or exchanged unless defective.
When will I receive my refund?
Refunds will be processed to the original form of payment once we receive your return. Please allow several business days for the refund to appear on your account.
Products & Services
How do I determine my ring size?
A printable ring sizer is available on our website to help you find your perfect fit. You can also visit one of our retail locations for a professional sizing.
How should I care for my jewelry?
To keep your jewelry looking its best, avoid exposure to chemicals, moisture, and extreme temperatures. Clean it gently with a soft cloth and store it separately to prevent scratches.
What is the quality of the materials used?
We are committed to craftsmanship and quality. Our pieces are made from materials such as sterling silver, karat gold, and precious gems.
Do you offer engraving?
Yes, we offer engraving on select items. Please see the product details for more information on available engraving options.
Gift Cards
How do I check my gift card balance?
You can check your gift card balance on our website by entering your gift card number and PIN.
Can I use my gift card online?
Yes, jamesaveryjewellery.com gift cards can be used for online purchases. Enter your gift card number and PIN during checkout.
What should I do if my gift card is lost or stolen?
Please treat your gift card as cash. Lost or stolen cards cannot be replaced.
Website & Technology
How do I create an online account?
You can create an account on our website by clicking on the “Sign In” link and following the prompts to register.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the sign-in page. You will receive an email with instructions to reset your password.
How can I manage my email preferences?
You can manage your subscription preferences by clicking the unsubscribe link in any marketing email or adjusting your settings in your online account.
General
Where can I find more information about your company?
To learn more about our history, values, and commitment to quality, please visit the “Our Story” section of our website.
How can I stay updated on new products and promotions?
Subscribe to our email newsletter or follow us on social media to receive the latest updates, exclusive offers, and more.
Do you have a student discount?
We occasionally offer special promotions. Please check our website or sign up for our newsletter to stay informed about current discounts.
Thank you for visiting jamesaveryjewellery.com. We are dedicated to providing you with high-quality jewelry and exceptional service. For additional assistance, please visit our website.